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Shipping & Returns

Free Delivery Available

Because we are a friendly bunch, for any orders over $200, we not only pack your goods with love and care but we will make you feel warm and fuzzy with Free Delivery!

Keep an eye out too for our free shipping codes on Facebook, Instagram and ensure you join our VIP mailing list to get all the latest, greatest, Weekly and Hot Offer Deals.. 

Shipping

We can ship to virtually any address in Australia, that is unless your sitting on the side of a river or lounging at the beach .. then again .. try us, our talented despatch team may make it work!

Please note, shipping might be delayed due to covid related issues. Please be patient, but if you think there is a problem, don't hesitate to get in touch.

Returns Policy

Returns happen. Don’t worry, we understand. Here are a few details if you’re making a return:

  • We offer a full refund if your item is not as described
  • Please contact us and send a photo of product and any further correspondence (emails) from manufacturers or our team
  • Item should be returned with the original packaging and documentation
  • Return/Exchange Policy Does Not Apply to Products Purchased with a Discount Code or Free Items.

Damaged / Incorrect Order:

At GS, our team are doing our best to ensure product quality and order accuracy, but sometimes mistakes happen and we sincerely apologize in advance if it happens.  If you receive a damaged item or incorrect product, we want to sort it for you!

All we need is a clear photo of the item(s) showing either the incorrect item or the damaged area of the item emailed to [email protected], along with your proof of purchase.   Once we receive your email and verify the issue, we will reply with the next step to get a replacement, gift voucher or refund after return and approval*

*As per manufacturers and distributors standard terms and conditions, goods should be returned complete with all documentation and in original packaging for resale

Australian Customer Support

We are local!  And we know a heap about AV stuff and a few of us love wakeboarding and boats too!

Impressing you is most important to us so reach out, our friendly and awesome team are here to help!
 

Safe shopping with Gearsource

The GS team take the security of our customers seriously, so you can shop with complete peace of mind that your online shopping is safe and secure.

3 great reasons to be confident when shopping with Gearsource.com.au:

1. Credit card details are not stored

We do not store credit card details, so you have a much lower risk of having your information stolen. Paypal payment ensures maximum safety when shopping with us.

2. Secure website

GS online uses SSL (Secure Sockets Layer) to provide communication security between the customer's browser and the Gearsource.com.au server. You can tell if a website is secure if 'https' is visible in the URL (you'll see it during the transaction) or if there is a locked padlock icon next to the url (some browsers display things a little differently).

3. Multiple Payment Options

We offer a wide range of payment options

We are Awesome!
 
You will get to know us over time and understand that all our team are awesome!  From our technical sales gurus, our brainy product pickers, the number crunchers in accounts, the freaks in marketing and the guys and girls packing everything down in the warehouse ... we need to be honest with you, we are awesome!

We love our job and after giving each other a high five (now COVID elbow) in the mornings at the Gearsource coffee machine, our goal is to make you happy when you place your orders

Happy shopping and reach out to chat!

Coffee .. its what we do too!

Lets be honest, everyone, has a vice!  Chocolate, lollies or a sneaky drink .. well for most of the GS team it’s coffee!  Maggie (the dog) however is not a fan!  Everyday it’s a competition to create the best latte designs .. some of them are great, but some .. well we will post them to our socials every so often and you can decide

What’s your vice?